Our Story: Supplying Equipment for Life
365 Durable Medical Equipment (365DME) was founded with a clear mission: to provide compassionate, high-quality, and reliable medical equipment to the communities we serve across Michigan, Indiana, and Ohio. Our journey began with a desire to make healthcare accessible to all, and we continue to focus on helping patients maintain their independence, manage chronic conditions, and improve their overall quality of life.
Founded by Robyn Jones, a longtime Hillsdale County resident, 365DME draws on Robyn’s passion for healthcare and dedication to her community. With years of experience in the medical supply industry, she and her team understand the importance of timely service, personalized solutions, and compassionate care.
Mission:
365dme strives to be an exemplary provider of durable medical equipment. We want to ensure each patient is treated with love, respect, and compassion through our commitment to timely delivery and quality devices to assist patients to get back to their activities of daily living.
Vision:
To become the preferred durable medical equipment provider in each community we serve. We commit to improving the lives of all patients we service through clinical excellence and extraordinary service offered in an atmosphere of compassion and respect.
Values:
- Compassion: We treat every patient with empathy, respect, and dignity, recognizing their unique healthcare needs.
- Integrity: We are committed to transparency, ethical practices, and honest relationships with patients, healthcare providers, and insurance carriers.
- Excellence: We maintain high standards in both our products and services, ensuring our patients receive top-tier equipment and expert support.
- Innovation: We continuously seek new ways to enhance patient care, adopting advanced technologies and improving our product offerings.
Meet Our Team
At 365DME, our success is driven by a dedicated team of healthcare professionals, medical billers, and customer service specialists. Each team member brings expertise, compassion, and a commitment to improving patient lives.
Our Team Includes:
- Certified Medical Billers & Coders: Ensuring accurate insurance claims and seamless service for patients.
- Registered Respiratory Therapist (RRT): Providing specialized support for respiratory patients.
- Registered Nurse (RN): Offering expert guidance in equipment selection and patient care.
- Certified Orthotic Fitters: Assisting patients with custom-fit bracing solutions.
- Customer Service Representatives: Providing personalized assistance, from order placement to follow-up care.
Robyn Jones Copy
With a background in healthcare and a passion for patient advocacy, Robyn founded 365DME to make a difference in the lives of patients and caregivers. Her leadership ensures that every product we offer meets the highest standards of quality and care.
Robyn Jones
With a background in healthcare and a passion for patient advocacy, Robyn founded 365DME to make a difference in the lives of patients and caregivers. Her leadership ensures that every product we offer meets the highest standards of quality and care.
What Sets Us Apart
Accredited by The BOC and Medicare
We are proud to be an accredited provider, ensuring compliance with all safety, quality, and regulatory standards. This accreditation reflects our commitment to delivering trustworthy and reliable healthcare solutions.
In-Network with Leading Insurances
We work with a growing list of insurance providers, including BCBSM, BCN, Medicare, Advantage Plans, Supplemental Insurances, and Michigan Medicaid. This allows us to provide accessible solutions to patients while managing costs effectively.
Special Orders & Custom Solutions
At 365DME, we recognize that healthcare needs vary widely. If a product you require isn’t in our catalog, we offer special orders and customization to ensure you have access to the equipment that meets your specific needs.
Community Involvement
Our commitment extends beyond supplying equipment – we actively participate in community initiatives, supporting local healthcare events, charity drives, and patient education programs. By engaging directly with patients, caregivers, and healthcare providers, we aim to make a meaningful impact on the community’s health and well-being.
What Our Patients & Clients Are Saying About Us
“365DME went above and beyond to ensure I received the right equipment after my surgery. Their team was so helpful and patient in answering all my questions.”
Sarah P.
“As a healthcare provider, I appreciate the high standards of quality and reliability that 365DME maintains. I confidently recommend them to my patients.”
Dr. Michael T.
“365DME went above and beyond to ensure I received the right equipment after my surgery. Their team was so helpful and patient in answering all my questions.”
Sarah P.
“As a healthcare provider, I appreciate the high standards of quality and reliability that 365DME maintains. I confidently recommend them to my patients.”
Dr. Michael T.
“365DME went above and beyond to ensure I received the right equipment after my surgery. Their team was so helpful and patient in answering all my questions.”
Sarah P.
“As a healthcare provider, I appreciate the high standards of quality and reliability that 365DME maintains. I confidently recommend them to my patients.”
Dr. Michael T.